FAQ

The most asked questions you find below. If you have any other questions, please contact us.

 When can I expect my order?

  •  In the Netherlands you can expect your order within 2 office days.
  • For other European countries it can take up to 6 office days.
  • Shipping outside Europe can take 6 days or more to reach you.
  • You will receive an email with track and tracé number to follow your package.

Will scarves and other productes that are out of stock be restocked?

  • When we can, we will restock the scarves and accessories.
  • Keep an eye on our online boutique and subscribe to the newsletter and be the first to know about restocks and sale.

 

How can I pay?

  • IDeal – by our SISOW payment provider (Nederland)
  • Paypal – by our  Sisow payment provider
  • Mistercash – by our Sisow payment provider (Belgium)

 

How can I swap an item?

  • You can swap an item within 10 office days after you received your item.
  • We will send you the new item as soon as possible.
  • Shipping costs are at your own expense.

 

What if I received a faulty item or a scarve I didn’t order?

  • In case of an incorrect delivery please contact us immediately at customerservice@sadoq.com and we will assist you with the return process.

 

Which items are non- returnable?

  • Items that are used, washed, damaged or without packaging and tags on them are non returnable.
  • Also items in sale are not accepted back.

How do I get my refund?

  • When the item has reached us in perfect condition you will get your refund back. How depends on the way you paid for your item.
  • Ideal payment- The purchase price will be refunded to the bank account from wich the item was paid. This cannot be changed.
  • Paypal payment-. The purchase price will be refunded to you Paypal account. You can refund the amount back to your account.
  • Mistercash-The purchase price will be refunded to the bank account from wich te item was paid.

 

How do I return my purchase?

  • Items can be returned to us within 10 office days after receiving your package. Ensure all items are unused, unwashed, undamaged, with tags attached to the item and in originally packaging.
  • We can only accept return shipment by package service.
  • When we have received the return package we will send you a email to confirm your return. When you did not receive this mail, please send us a email at customerservice@sadoq.com
  • Send us the track and trace number at customerservice@sadoq.com
  • Costs for shipment  is at your own expense.

How can I track my order?

  • After the payment of your order and us sending the package to you, you will receive a track and tracé number.
  • You can follow your parcel at www.postNL.nl when living in the Netherlands.
  • With returns you get a track and tracé number. Fill this in at www.postnl.nl and follow your return item.

 

How do I contact SADOQ?

  • You can send an email to customerservice@sadoq.com
  • You can also fill in the contact form, you can find at service.